Abuja -The Minister of Foreign Affairs, Mr Olubenga Ashiru, on Thursday, summoned the management of VFS.Global, a visa service company, over the poor treatment meted on applicants.
The Indian-owned company processes visa applications to the UK and to some Schengen member nations.
A statement signed by the Ministry of Foreign Affairs Spokesman, Mr Ogbole Ode, expressed concern over the poor condition applicants were subjected to during the visa submission and collection process.
The statement noted that "reports indicate that those who have the means and pay the sum of ?10,000 receive VIP treatment, while the rest are left to wallow in the sun or in the rain or in uncomfortable accommodation with no cooling facilities even at the height of the hot season.
"It is unacceptable to have our citizens queue in rain and shine or subjected to inconveniences.''
It urged the company to provide suitable accommodation for applicants in view of its role as consultant to various embassies.
Responding, Ms. Natasha Bhargava, the Senior Manager of VFS.Global in Abuja expressed the firm's commitment to provide improved services to clients, noting, however, that the VIP facility is optional.
Bhargava, who led a team of five officials to the ministry, said that suggestion boxes were available in the company's Abuja and Lagos offices for applicants to register their complains. (NAN)
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